When we are consulted by clients, they will often already have been through complaints and regulatory processes.
Within the NHS context, a complaint regarding a breach of appropriate boundaries can often be turned by the NHS Trust into a disciplinary process against the professional. A complaint can then be made to the relevant professional registration body or membership organisation. Criminal proceedings are rare but do occasionally occur.
We discuss these processes at the outset. We have a wide knowledge of these processes and recognise that it is essential for a client to consider whether to go down this route. Clients often have a very understandable desire that ‘this should never happen again’, combined with the fear that other clients may suffer if the practitioner is not stopped.